Seattle Services Portal Update

It has now been one month since we implemented our new permit, inspection, and complaint system, the Seattle Services Portal (also known as Accela).  We acknowledge that these initial weeks have brought many challenges, but the system is working. Since implementation, we have issued 231 construction permits (all types), 1,463 electrical over-the-counter permits, and 60 mechanical permits.

If you are having challenges using the new system, our staff in the Applicant Services Center (ASC) are ready to assist you. In addition, computers are available in our ASC seating area for temporary use if you need help creating a Seattle Services Portal account, logging into your account, or applying for your permit online.

If you do experience any problems, check our issues and resolutions page where we list known issues and provide updates on their resolution status. We currently have updates on:

  • Viewing project documents
  • Preliminary Assessment Reports
  • Submitting Early Design Guidance applications
  • Responding to corrections
  • Scheduling inspections
  • Scheduling intake appointments (intake appointments continue to be booked about 16-18 weeks in the future)

This page is updated regularly, so be sure to check back it frequently. We also have many useful help articles in our Help Center, which will also continue to grow over time.

Thank you for your patience as we continue to resolve known issues. As we work to further enhance this new system, we are confident that we will be in a better position to provide quality service to all SDCI’s customers.

Issues and Resolutions for SDCI’s Permitting System

SDCI replaced its entire suite of permitting applications on Monday, April 30 with a new integrated system. As with any big software update, there are some things to work out in the transition. Here is a list of ones we know about and what has been resolved. We’ll update this list periodically as changes occur.

Account Access

  • Some current customers did not receive the email we sent with an activation link and password change instructions. We’ve resent the links. If you’ve still not received your emailed link, please try one of the options below.
  • If you believe you had an existing account, and you didn’t receive an email, create a new account, using the same contact information that you used previously. If we have you in the system, you’ll have an option to associate your existing profile with your new account.
  • Due to heavy user traffic, it may take a few tries to get your password to change. Tip: if you copy and paste your temporary password, be sure you do not inadvertently include an extra space at the end or beginning. Typing directly avoids this problem
  • If you still have trouble accessing your account, email SeattleService_ITHelp@seattle.gov. We are experiencing a high volume of emails during this initial transition, and we are working through them in the order received.

 

Uploading Documents

We corrected a glitch that eliminated the option to upload documents to existing project records. Users may need to refresh their browser to activate the change.

System Capacity Issues

Heavy user traffic caused the system to deny access to customers or to stop responding. We’ve added additional memory to our servers which seems to have resolved the issue.

Known Issues—Pending Resolution

  • Customer may not see all their projects, if they have duplicate contacts
  • Customer unable to schedule inspections on some existing projects
  • Customer unable to pay fees on a project
  • Documents associated with projects have sometimes been renamed as “Photos”
  • Some existing converted projects are being adjusted to make sure they are in the correct workflow process stage

New Permit System Launched on April 30

SDCI launched new permitting software on April 30, 2018! All permitting, licensing, inspections, and complaint functions are now available in the new system.

If you are a regular applicant with an account in our old Project Portal, your account has been converted to the new Seattle Services Portal. You should have received an email with your new account information and instructions on how to reset your password. If you haven’t seen that email, be sure to check your spam and junk mail filters. Your projects will appear in your portal view using the same the numbers as in the previous system, with a couple of important differences. A two-letter suffix will be appended to the project number to identify the type of application the number refers to, e.g. EL for an electrical permit, LU for a Master Use permit, and CN for a construction permit. Phased permit applications will now be tracked under a single number for all phases. Contact your phased permit coordinator for more information.

If you are a regular or occasional applicant, an interested member of the public, a city employee who interacts with the system regularly or someone who uses the data SDCI produces, the articles in the Seattle Services Portal Help Center will provide you with useful information about applying for permits, scheduling inspections, searching for information and more. SDCI will offer public orientation sessions sometime in the coming weeks. We’ll announce dates and times in future posts.

Saved links to frequently used services will automatically redirect to the new system. Our new system is 100 percent electronic, which means that customers can submit ALL applications and plans via the Seattle Services Portal. This includes Subject-to-Field-Inspection (STFI) construction, Sign, and Conveyance permits. Our goal is to continue the same level of service for applications submitted online before noon on any day, with the added convenience of eliminating a trip downtown.

For the next few weeks, staff will be available in our lobby to assist walk-in customers in setting up accounts and completing applications electronically.

Read our Frequently Asked Questions for more information about the system.

Get Ready for a New Permit System

SDCI will launch new permitting software in early 2018. All permitting, licensing, inspections, and complaints functions will be available in the new system. Our new system will affect applicants, interested members of the public, city employees who interacts with our system, and anybody who uses SDCI data. We have several articles in our Help Center that will help you navigate the new system to apply for permits, schedule inspections, search for information, and more.

If you are a current applicant who uses our Project Portal, SDCI will convert your account to the new Seattle Services Portal. You’ll receive an email closer to the launch date with your new account information and instructions on how to reset your password.

Our new system is 100 percent electronic, which means that customers will submit all applications and plans via the Seattle Services Portal. This includes Subject-to-Field-Inspection (STFI) permits, which are currently available over the counter in our office with same day service. Our goal is to continue this same level of service for applications submitted online, with the added convenience of eliminating a trip downtown. We will continue to accept STFI applications on a walk-in basis for a short period of time after we launch the new system. More coaches will be available to help you complete applications electronically in our office.

Stay tuned for a follow-up announcement with launch dates and other important information. You may also check our website for more information.

New Permitting Soft-Launched May 30

SDCI began a soft launch of the new permitting system over Memorial Day weekend.  The initial release to the public included the updated RRIO system. After a few weeks of internal use, we will begin inviting groups of customers to use the system for new projects. Existing systems will stay in place during the transition.

All online systems are currently available.

We will continue to provide updates in Building Connections.