City of Seattle’s “Find It, Fix It” Offers Mobile Phone Users way Report Graffiti, Potholes and Other Issues

The City of Seattle’s “Find It, Fix It” smartphone app offers mobile users a way to report selected issues to the City. The app takes advantage of technology available on mobile devices, including geographic awareness, to give mobile users a convenient way to alert the City to issues such as graffiti, potholes and streetlight outages, while providing location information that helps City staff respond.

The app, which can be downloaded to any iPhone or Android phone, offers the following service request categories:

  • Abandoned Vehicles: report vehicles parked in a public right-of-way more than three days.
  • Graffiti: report graffiti, including what it is on – parking meter, utility pole or building – so it gets automatically routed to the appropriate department for response.
  • Illegal Dumping: report illegal dumping in a specific location.
  • Parking Enforcement: make an inquiry regarding a parking concern.
  • Pothole: report a pothole.
  • Streetlight Report: report a specific outage.
  • Other Inquiry: this miscellaneous category is for making an inquiry or request, which will be processed by the City’s Customer Service Bureau. Mobile users should choose this category to provide feedback.

Android users can download the app from the Google Play Store and iPhone users can download it from iTunes. The fastest way to find the app is to search on this phrase within quotes: “find it, fix it.”

The app also provides a link to http://m.seattle.gov, the mobile version of the City of Seattle’s website. Windows phone users can use this link to view the City’s full website and “request a City service” under the “Need Help” section near the bottom of the home page.

In addition to the app, you report issues and request information:

  • In person at the Customer Service Bureau located in the City Hall lobby, the Customer Service Center in the Seattle Municipal Tower lobby and any of six Neighborhood Service Centers;
  • Over the phone by calling the Customer Service Bureau at 206-684-2489 (CITY); and
  • At the City’s website at http://www.seattle.gov.

All requests submitted must specify a location within Seattle city limits in order to complete processing. If the location is outside the city limits, a message will display to the user and the request will close automatically.

For help with Find It, Fix It and City services in general, please contact the Customer Service Bureau at 206-684-2489 (CITY).

Neighbors invited to International District ‘Find It, Fix It’ Community Walk

Seattle Mayor Ed Murray’s ‘Find It, Fix It’ Community Walk, focused on several crime hotspots, makes its way to Seattle’s International District on Thursday, Sept. 11. This is the seventh walk hosted by the mayor in neighborhoods around the city.

At the events, community residents, police, and city officials walk together to identify physical disorder and solve it. As a result of these walks, Seattle City Light, the Seattle Department of Transportation, the Department of Planning and Development, and Seattle Public Utilities have worked – and continue to work – to make improvements in Seattle’s neighborhoods. Watch videos, view photos and read actions taken as a result of these walks at: http://murray.seattle.gov/finditfixit

International District Find It, Fix It Community Walk: Thursday, Sept. 11, 6:00 – 7:30 p.m.
S. King St. and Maynard Ave. S.
Meet at Hing Hay Park (Map)

6:00 – 6:15 p.m.

Short program featuring Mayor Ed Murray, City Councilmember Bruce Harrell, Seattle Chief of Police Kathleen O’Toole, and department representatives.

6:15 – 7:30 p.m.

Walk commences along the following route:

  • West on S. King St.
  • North on 5th Ave. S.
  • East on S. Jackson St.
  • South on 12th Ave. S.
  • West on S. King St.

7:30 p.m.

Walk concludes and department representatives are available for follow-up questions.

Another ‘Find It, Fix It’ walk is scheduled for Sept. 17th on Capitol Hill.

For more information on Murray’s public safety strategy for Seattle, visit http://www.seattle.gov/mayor/public-safety-strategy-for-seattle.

 

Southeast Seattle Neighbors: Join us for the next Find it, Fix it Community Walk July 8

In his public safety address to the Seattle City Council last week, Seattle Mayor Ed Murray detailed a series of ‘Find it, Fix it’ Community Walks, focused on several crime hotspots.

At the walks, community residents, police, and city officials will walk together to identify physical disorder and solve it, hence the find it and fix it theme. The primary areas of focus are graffiti removal, street lighting, litter and garbage clean-up, and trimming overgrown bushes and trees.

The next Find It, Fix It Community Walk: Tuesday, July 8, 7 – 8:30 p.m., S. Orcas St. and Martin Luther King Jr Way S.

Meet in the vacant RAC parking lot on the southeast corner of the intersection (Map)

7 – 7:15 p.m.
Short program featuring Councilmember Bruce Harrell, Seattle Police Chief Kathleen O’Toole and department representatives.

7:15 – 8 p.m.
Walk commences along the following route:

  • East on S. Orcas to 37th Ave S.
  • 37th to S. Juneau St.
  • West on Juneau to Martin Luther King Jr Way S.
  • Stop at the Filipino Community Center (5740 Martin Luther King Jr Way)
  • North on Martin Luther King Jr Way S. to S. Orcas St.
  • West on S. Orcas St to 35th Ave S.
  • North on 35th Ave S to S. Lucille St
  • South on Martin Luther King Jr Way S. to S. Orcas St.

8 – 8:30 p.m.
Walk concludes and department representatives are available for follow-up questions.

Additional ‘Find it, Fix it’ Community Walks will take place in the upcoming weeks:

  • July 22, 7 – 9 p.m.: Sound Transit tour, between Rainier Beach and Othello Stations
  • July 29, 7 – 9 p.m.: Rainier Ave. and Genesee
  • August 12, 7 – 9 p.m.: Rainier Beach

For more information on Murray’s public safety strategy for Seattle, visit http://www.seattle.gov/mayor/public-safety-strategy-for-seattle.