Online Over-the-Counter Applications are Now Required

SDCI now requires online applications for all over-the-counter (OTC) applications. OTC applications are Single-Family/Duplex Furnace, Refrigeration, and Over-the-Counter Electrical permits. We issue your permits in 1 – 2 business days after you submit a complete application.

When we launched our new permitting system, all applications were supposed to be submitted online. Due to technical and process difficulties with the Seattle Services Portal and our new system, we continued to accept paper applications for applicants having difficulty applying online. We have resolved the system major problems and the Seattle Services Portal is now working. As we face an extremely high work load, we can no longer continue enter OTC applications manually. The application process is much more efficient when submitted through the customer-facing portal.

If you need assistance applying online, you can come into the Applicant Services Center. We have computers in the lobby that you can use to start your application.

If you need assistance using the portal, please visit the Help Center. You can find articles with step-by-step instructions for the most common customer tasks.

If you have questions about OTC applications, please email