New Permit System Launched on April 30

SDCI launched new permitting software on April 30, 2018! All permitting, licensing, inspections, and complaint functions are now available in the new system.

If you are a regular applicant with an account in our old Project Portal, your account has been converted to the new Seattle Services Portal. You should have received an email with your new account information and instructions on how to reset your password. If you haven’t seen that email, be sure to check your spam and junk mail filters. Your projects will appear in your portal view using the same the numbers as in the previous system, with a couple of important differences. A two-letter suffix will be appended to the project number to identify the type of application the number refers to, e.g. EL for an electrical permit, LU for a Master Use permit, and CN for a construction permit. Phased permit applications will now be tracked under a single number for all phases. Contact your phased permit coordinator for more information.

If you are a regular or occasional applicant, an interested member of the public, a city employee who interacts with the system regularly or someone who uses the data SDCI produces, the articles in the Seattle Services Portal Help Center will provide you with useful information about applying for permits, scheduling inspections, searching for information and more. SDCI will offer public orientation sessions sometime in the coming weeks. We’ll announce dates and times in future posts.

Saved links to frequently used services will automatically redirect to the new system. Our new system is 100 percent electronic, which means that customers can submit ALL applications and plans via the Seattle Services Portal. This includes Subject-to-Field-Inspection (STFI) construction, Sign, and Conveyance permits. Our goal is to continue the same level of service for applications submitted online before noon on any day, with the added convenience of eliminating a trip downtown.

For the next few weeks, staff will be available in our lobby to assist walk-in customers in setting up accounts and completing applications electronically.

Read our Frequently Asked Questions for more information about the system.