Business Customers Rate Seattle City Light Highest in Satisfaction

Business customers rated Seattle City Light highest in customer satisfaction among midsize western utilities in the latest J.D. Power and Associates survey results, which were released today.

“Everything we do at Seattle City Light starts with our customer-owners,” General Manager and CEO Jorge Carrasco said. “It’s our goal to provide them the best customer experience of any utility in the country. We’re proud of the J.D. Power results, which show us where we are succeeding and point to opportunities where we can do even better.”

This is the second time in the past three years that City Light was the top rated utility in the highly competitive western region by business customers.

J.D. Power surveys customers with questions about power quality and reliability, billing and payment, corporate citizenship, price, communications and customer service. City Light was rated highest or second highest in every category within the western region.

City Light received a total score of 716. The average for western midsize utilities was 691 and the overall national average was 677. Among all utilities nationwide, regardless of size, only eight achieved a higher score than City Light.

Seattle City Light is the 10th largest public electric utility in the United States. It has some of the lowest cost customer rates of any urban utility, providing reliable, renewable and environmentally responsible power to about 750,000 Seattle area residents. City Light has been greenhouse gas neutral since 2005, the first electric utility in the nation to achieve that distinction.