Utility Discount Program Reaches Annual Goal of 2,500 New Participants


With more than 2,500 Utility Discount Program sign-ups this year, Seattle City Light has already met its annual goal for enrollment. But our mission is to provide the best customer experience of any utility in the nation, so we aren’t satisfied with simply meeting the goal. We’re still headed out into the community with sign-up events at community service centers, food banks, multifamily communities, and more. Good customer service makes sure people are signed up. Great customer service makes sure people know about other resources. The Utility Discount Program is a great place to start to keep your costs manageable. However, there are times when a little extra help is needed or you might not qualify for the discount. Try these resources:

  • The federal energy assistance program (LIHEAP) opens in November. If you need help paying your bill this winter, call the Energy Assistance Hotline at 800-348-7144. It’s open 24 hours a day,7 days a week.
  • If, after LIHEAP help, you are still behind more than $250 and get an URGENT or SHUT OFF notice, call City Light’s ELIA program at 206-684-3688.
  • If you still need help after LIHEAP and ELIA, or if you are ineligible for LIHEAP and ELIA, call about City Light’s Project Share funds 206-684-3000.
  • Interested in taking control over your energy use? Call the Seattle City Light Energy Advisors at 206-684-3800.
  • If you need some tips on how to manage your finances, the city has opened FREE Financial Empowerment Centers operated through Neighborhood House and available to anyone. Call 206-923-6555 to make an appointment.